Refund policy

At AVA DAISY, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below before submitting a return request.

🌸 Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must meet the following conditions:

  • Unworn, unused, and unwashed.

  • In its original condition.

  • All original tags must remain attached.

  • Free from stains, makeup, perfume, odors, pet hair, or signs of use.

  • Returned in its original packaging, if possible.

Items that do not meet these conditions may not be eligible for a return.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Final Sale items

  • Gift Cards

  • Bodysuits

  • Underwear & Lingerie

  • Swimwear with the hygiene liner removed

  • Earrings

  • Personalized or custom-made items

  • Beauty accessories

  • Items damaged due to misuse or improper care

📨 How to Request a Return

To initiate a return, please contact our Customer Support Team before sending any items back.

Customer Support Email: studio@avadaisy.com

Please include the following information in your return request:

  • Your order number

  • Your full name

  • Your email address

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the item(s), if damaged, defective, or incorrect

Once your return request is approved, our team will provide you with the return instructions.

Please do not send any items back without receiving return authorization. Unauthorized returns may not be accepted.

📦 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an incorrect item, an item damaged upon arrival, or a confirmed manufacturing defect.

Original shipping fees are non-refundable.

We recommend using a shipping service with tracking when returning items, as we cannot guarantee receipt of items without tracking information.

🩷 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number

  • Photos of the product

  • Photos of the package

  • Photos of the shipping label

Our team will review your request and work with you to find an appropriate solution.

💳 Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to complete the refund.

⏰ Order Cancellation

If you wish to cancel your order, please contact us within 12 hours of placing it.

Once your order has entered processing or has been shipped, we are unable to guarantee cancellation.

📋 Additional Information

  • All returns must be approved by our Customer Support Team before being sent back.

  • Unauthorized returns may be refused.

  • Items that have been worn, washed, altered, or damaged after delivery are not eligible for a refund.

  • Please package returned items securely to prevent damage during transit.

  • AVA DAISY reserves the right to refuse returns that do not meet our return requirements.

🏢 Return Address

Our business address is provided for business correspondence only and is not a return warehouse. Please contact our Customer Support Team to obtain the correct return address before sending any items back.

💌 Contact Us

If you have any questions or need assistance with your return or refund, please feel free to contact us.

Brand: AVA DAISY
Email: studio@avadaisy.com
Business Address: 1600 W La Jolla Dr APT 2241, Tempe, AZ 85282, United States

Business Correspondence Only – Not a Return Address

Our customer support team will respond within 24–48 business hours, Monday through Friday.